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Vacancies (2)

IT ADMINISTRATOR
Mobisol Kenya
Experience : 3.0 Year(s)
No. of Position : 1
Job Opening date : 22-Oct-2019
Job closing date : 22-Nov-2019
Responsiblity:
•    Weekly, monthly and quarterly reporting of IT activities and challenges
•    Responding to support requests in time and in a professional way
•    Monitoring security issues and available updates of used software
•    Traceable documentation of the IT activities and projects progress
•    Responsible for the administration of Mobisol International IT Systems and Infrastructure
•    Responsible for the coordination with Co-IT Administrators in Berlin and Country Offices
•    Responsible for leading the implementation of IT Technologies in Country Offices
•    Responsible for the design and Implementation of Mobisol IT Infrastructe & Systems
•    Responsible for supporting the team with technical and IT related issues and tasks
•    Responsible for the design of companywide standards for IT infrastructure and software
•    Project management and administration for IT projects
•    IT Budget inputs
•    Team Supervision
•    Overall IT management

QUALITY ASSURANCE OFFICER
Mobisol Kenya
Experience : 3.0 Year(s)
No. of Position : 1
Job Opening date : 08-Nov-2019
Job closing date : 30-Nov-2019
Responsiblity:
Call center QA team will be responsible with providing calibrations training on the overall calls quality and scripts standards within the call center and ensures representatives are providing thorough and accurate information; resolve issues to a high standard of customer satisfaction and practice First Contact Resolution (FCR) all times.
Call Center Quality Assurance Officer is responsible for a team of call center executives. QA's ensure call center executives provide excellent customer service to customers. QA makes sure call center employees give accurate information in a courteous and professional manner by assessing both live and recorded calls and scoring them by using a defined scorecard.